MoCap Online - Contact Us
Have a question about our motion capture animations, licensing, or technical setup? We're here to help. Choose the best way to reach us below, or use the contact form at the bottom of this page.
Live Chat
Quick questions & real-time help
Look for the chat icon in the bottom-right corner
What Can We Help With?
- Pre-purchase questions — Format compatibility, animation previews, pack contents
- Technical support — Import help, retargeting, engine-specific setup
- Licensing — Commercial use, studio licenses, educational pricing
- Custom work — Custom motion capture sessions and animation requests
- Bulk orders — Multi-pack discounts and enterprise licensing
Response Times
We typically respond to emails and form submissions within 1 business day. Live chat is available during business hours (Pacific Time, Monday–Friday).
Check our Help Center first — your question might already be answered. Browse 80+ FAQ articles →
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
How to Reach MoCap Online Support
Our team typically responds to inquiries within one business day. For the fastest response, use the contact form above with a clear description of your question or issue. Include your order number if your inquiry relates to a purchase, and specify which animation format or game engine you are working with so we can provide targeted assistance.
Common Support Topics
Download and delivery issues: If you are having trouble downloading your purchased animations, check your email for the delivery notification. All purchases are delivered digitally via email download links. If you cannot locate your download, contact us with your order number.
Animation format questions: Not sure which format to choose? Visit our format comparison guide or format overview page to understand the differences between FBX, Unreal Engine, Unity, Blender, BIP, and iClone formats.
Licensing inquiries: For questions about using our animations in commercial projects, review our licensing page. For enterprise or extended-use licensing, contact us with details about your project and intended use.
Technical support: If you encounter issues retargeting animations to your character or integrating clips into your game engine, check our getting started guide and animation resources page for tutorials and troubleshooting tips.
Business Inquiries
For partnership opportunities, bulk licensing, custom motion capture sessions, or press inquiries, email us directly at MoCap@MotusDigital.com. We work with studios, educational institutions, and content creators on custom animation projects. Visit our custom animation services page for more details.